At Emmees, we prioritize product quality, customer safety, and hygiene. Due to the nature of cosmetic and personal care products, we follow a strict No Refund and No Return Policy.
No Returns or Refunds
All products sold on Emmees are non-returnable and non-refundable. Once an order is placed and delivered, it cannot be cancelled, returned, or refunded.
This policy is implemented to ensure hygiene and safety standards, as cosmetic products come into direct contact with the skin and cannot be reused or resold.
Damaged or Incorrect Products
In the unlikely event that you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery with the following details:
- Order ID
- Clear images or unboxing video of the product
Contact details:
Email: info@emmees.com
Phone: 9207416069 | 8281066069
After verification, a replacement may be provided at our discretion. No monetary refund will be issued.
Non-Eligible Cases
The following cases are not eligible for replacement:
- Products that are opened, used, or tampered with
- Damage caused after delivery
- Requests raised after 24 hours of delivery
- Products purchased under offers or combo deals, unless damaged at the time of delivery
Acceptance of Policy
By placing an order on the Emmees website, you confirm that you have read, understood, and agreed to this Refund & Return Policy.
Please contact us with order details and images:
📧 info@emmees.com
📞 9207416069 | 8281066069